Shipping FAQs & Policies (2025)

🌙 Crystal Reign Boutique – Shipping FAQ & Policies (2025)

Thank you so much for visiting and shopping with Crystal Reign Boutique! ✨ Below you’ll find all the information you need about how we handle shipping, pickups, insurance, returns, and more.

❌ Pick-Up Orders (Updated for 2025)

As of January 2025, Crystal Reign Boutique no longer offers in-store pickup. All orders must be shipped using the available shipping options at checkout.

If you have any questions about your order status, feel free to reach out via our Live Chat or email: Kristen@CrystalReign.org

⏱️ Order Fulfillment Timeline – “Where is My Order?”

  • Processing/Fulfillment Time: 3–5 business days

  • Shipping Time: Varies depending on the option you select at checkout

  • Once your package leaves our facility, shipping carriers are responsible for delivery timelines.

💬 Live Chat Hours:

  • Monday–Friday: 10 AM – 5 PM CST

  • Saturday: 10 AM – 3 PM CST

  • Sunday: Unavailable
    If you message us outside of those hours, we’ll respond as soon as we're back online!

🧾 Invoice Visibility

Invoices are uploaded the day after our live events, organized under your social media username.

  • Expect to see your invoice by 2 PM CST the following day.

  • If it’s been more than 48 hours and you haven’t received it, reach out via:

⏳ Reminder: Even after receiving your invoice, fulfillment time is still 3–5 business days.

📦 Shipping Insurance Options

We highly recommend purchasing additional shipping insurance—especially for orders over $100. Here’s how it works:

🛡 Included Insurance:

  • USPS Ground Advantage & UPS Ground automatically include up to $100 in coverage.

✨ Optional Additional Coverage (at checkout):

Coverage Amount Cost
+$50 $5
+$100 $15
+$250 $25

💡 Most major carriers exclude coverage for crystals, stones, and glass. This is why our additional insurance is so important. View those terms here:
👉 Shipsurance Exclusions

📬 What If My Package is Damaged? How to File a Claim (USPS Only)

If your item arrives damaged, please file a claim within 24 hours of delivery. Claims filed after 24 hours will be ineligible.

✅ How to File a Claim (USPS Only):

  1. Visit the official USPS Claims Page

  2. Take clear photos of:

    • The original shipping box

    • The packaging materials

    • The damaged/broken items

  3. Keep all original packaging and items until the claim is fully processed.

  4. Complete the “File a Claim” form with your contact and shipping info.

  5. USPS may request you bring the damaged box and contents to a local post office for inspection.

🕒 Claims may take 5–30 business days to be reviewed. The final decision is made by USPS and/or the insurance provider, not Crystal Reign Boutique.

Or, Crystal Reign can file the claim for you as a courtesy — just reach out! 💖

🚨 Important Claim Notes:

  • If your claim is approved, you’ll receive:

    • Up to $100 (included insurance)

    • Plus any additional insurance you purchased

  • If denied, you’ll receive only the additional insurance amount you purchased (if applicable).

❌ Why Might a Claim Be Denied?

  • Not filed within 24 hours of delivery

  • Insufficient proof (photos, missing packaging, etc.)

  • Carrier-defined exclusions (e.g., fragile crystals not covered by USPS)

🔍 Our Definitions: Damaged vs. Broken

  • Damaged: Chips, dents, minor breaks, or tips broken off. Must be returned in the same condition shown in evidence for a refund.

  • Broken: Completely broken in half or shattered, with major glass/crystal loss. No return needed—just documentation.

Exclusions: Desert rose, celestite, clusters, and other fragile materials may naturally lose small pieces during shipping and are not eligible for refunds.

💸 Example Refund Scenarios:

  • Bought $300 in products, $90 tower broke → $90 refunded

  • Bought $250 insurance, full order worth $500 damaged → $250 refunded

  • Bought $500 insurance, entire order damaged → $500 refunded

🔁 Returns & Exchanges

All sales are final. We do not offer returns or exchanges. Please shop mindfully and feel free to ask questions before purchasing!

📩 Contact Us

We're here to help!